Warranty
https://www.brother.co.za/en/contents/support/product-warranties
WARRANTY TERMS
When you purchase a Brother Sewing or Embroidery machine and our genuine accessories, we’ll support you every step of the way with our 1-year Carry-in warranty commitment. YOU DO NOT NEED TO REGISTER YOUR PRODUCT, our warranty is automatic when you purchase your Brother device. With Brother, you can have peace of mind that we are always “At Your Side”. To keep your Brother machine running in optimal condition we recommend using only Brother Genuine Consumables.
Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother.
All models, excluding the PR-Series machines, are not intended for use as a profession, business, trade or occupation.
The Warranty Type for each product is identified below.
Brother International South Africa (PTY) LTD (“Brother”)
96 Sovereign Drive, Route 21 Corporate Park, Irene, 0157, South Africa
Telephone: +27 (0) 12 345 5332
Click here to contact us
Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer’s defect in materials or workmanship. All replaced parts or products become the property of Brother.
The warranty applies to claims notified by you during the “Warranty Term” identified in the table below. The Warranty Term starts from the date you purchase the product.
Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.
Products Status Standard Warranty Duration
Sewing Machines
JA1400 Current 1 Year Carry-In
JV1400 Current 1 Year Carry-In
JA1450NT Current 1 Year Carry-In
GS3700 Current 1 Year Carry-In
JA20 Current 1 Year Carry-In
JK17B Current 1 Year Carry-In
LX27NT Current 1 Year Carry-In
A16 Current 1 Year Carry-In
A150 Current 1 Year Carry-In
F420 Current 1 Year Carry-In
FS155 Current 1 Year Carry-In
NV1800Q Current 1 Year Carry-In
FS60X Current 1 Year Carry-In
Combination Sewing & Embroidery Machines
F580 Current 1 Year Carry-In
M370 Current 1 Year Carry-In
NV2700 Current 1 Year Carry-In
XP1 Current 1 Year Carry-In
Embroidery Machines
M330E Current 1 Year Carry-In
F540E Current 1 Year Carry-In
NV880E Current 1 Year Carry-In
NV18e Current 1 Year Carry-In
V3SE Current 1 Year Carry-In
BP3700 Current 1 Year Carry-In
BP3600 Current 1 Year Carry-In
Overlockers & Cover Stitch Machines
Airflow Current 1 Year Carry-In
2504D Current 1 Year Carry-In
CV3550 Current 1 Year Carry-In
Professional Embroidery Machines
PR1055X Current 1 Year Carry-In
PR680WC Current 1 Year Carry-In
VR Current 1 Year Carry-In
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
To make a claim under this warranty you will need to:
Contact the sewing and embroidery dealer / retail store / e-commerce web site that you purchased the product from.
Have your product serial number and proof of purchase ready for the claim process.
Carry-in Warranty
You will be responsible for transporting the warranted product for service (including packaging, transportation and insurance costs) to and from a Technical Support Centre here. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty
You will need to include your proof of purchase with the product
The typical repair time is two to four business days and is based on parts availability
Once your product has been repaired you will be advised regarding collection
Please note that should a quotation be attached to any repair, the work will only be carried out once the quotation has been accepted
Warranty Exclusions and Limitations
This section applies to the extent permitted by law and only covers genuine Brother products imported by Brother South Africa (PTY) LTD.
This warranty does not include needles, belts, springs, lamp bulbs, bobbins, blades, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, operation of product outside the manufacturer specifications, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non-genuine Brother products.
Repairs
Products presented for repair may be replaced by refurbished products of the same type, rather than being replaced. Replacement or repairing of the product or part thereof does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that the repair of the product may result in loss of this data.
Reimbursments
Brother, its Technical Support Centres or authorised on site technicians, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and/or labour costs for on-site service, the costs of packaging, insurance and transportation for Carry-in service, parts and labour.
Your Rights as a Consumer
This section applies if you acquire the warranted products as a consumer as defined in the Consumer Protection Act 68 of 2008 (“CPA”).
In terms of the CPA, should our products fail to meet the implied warranty of quality contained in the CPA, you are entitled within a period of 6 months after delivery to a repair, replacement or refund in respect of the product (Subject to the other provisions of the CPA). This implied warranty of quality afforded under the CPA applies irrespective of our 3 year warranty or 5 year warranty in relation to our products.
Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For details about the South African Consumer Law please see the following links:http://www.gov.za/documents/consumer-protection-act .
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