📌 Job Title

Administrative Assistant & Sales Support Representative

📍 Position Type

Full-time | Based in Melville, Johannesburg, Randburg, South Africa

About the Role

We are seeking a highly competent, detail-oriented Administrative Assistant who understands that strong administration is what keeps a business running smoothly. This role is admin-first and operations-focused, with sales support and client communication forming part of the responsibility — not the other way around.

The right candidate will be someone who can manage systems, information, communication, and follow-ups reliably, ensuring that nothing slips through the cracks. This role is critical to keeping daily operations organised, responsive, and stable.

Core Responsibilities (Administrative Backbone of the Business) Administrative & Operational Management 

• Take full ownership of daily administrative processes and task flow
• Maintain accurate, structured, and up-to-date records of all students/clients, bookings, payments, program enrolments, and communications
• Ensure that all administrative systems are kept current, reliable, and well-organised
• Track information meticulously and ensure it can be retrieved quickly when needed
• Identify gaps, delays, or breakdowns in admin processes and address them proactively
• Prepare and share clear, accurate reports and updates with the business owner/manager
• Support decision-making by ensuring management always has correct and complete information
• Keep operations “afloat” by ensuring no tasks, data, or follow-ups are missed

This role requires administrative maturity, accountability, and attention to detail.

Client Communication & Booking Administration

• Act as a reliable point of contact for clients when assistance is required
• Respond consistently, professionally, and promptly to client queries
• Answer questions related to services, availability, and bookings
• Confidently navigate and support clients using the online booking platform
• Manage booking enquiries, confirmations, reschedules, and follow-ups
• Ensure a smooth and professional client experience at all times

Sales Support & Upselling

• Respond to new enquiries
• Support enrolments and client onboarding administratively
• Identify opportunities to upsell additional services or programs where appropriate
• Communicate value clearly to clients without being pushy
• Accurately track upsells, enrolments, and client status
• Earn commission on every successful upsell or enrolment supported

This is not a cold-sales role, but someone who understands the services well can generate significant additional income through informed, value-based upselling.

Required Competence & Experience

• Proven experience in administrative or office support roles
• Demonstrated ability to manage multiple admin responsibilities simultaneously
• Strong record-keeping, tracking, and reporting skills
• Comfortable using digital tools, spreadsheets, and online platforms
• Able to learn systems quickly and work independently
• Reliable, organised, and detail-focused
• Takes initiative and ownership rather than waiting to be managed
• Understands that admin accuracy directly impacts business performance

This role is not suitable for technophobes, disorganised individuals, or those who struggle with accountability.

💰 Compensation & Growth

• Basic starting salary of R5,000 – R8,000 aligned with the administrative nature of the role
• Earn commission on every new enrolment, and EVERY machine sale 
• Rare unmatched Added advantage of earning PASSIVE income on commissions – every time the student renews – most students stay for 6 months to a year, paying you back for every student you bring in!!
• Unlimited earning potential based on performance
• Details on commission structure to be shared during the interview process
• Clear pathway for increased responsibility, trust, and income

 Growth Opportunity

For the right candidate, this role can evolve into:

• Senior administrative or operations support
• Greater responsibility in decision-making and systems management
• Increased commission and earning potential

Growth is driven by competence, consistency, and reliability.

🚀 How to Stand Out & Get Your Application Ahead of the Rest

We receive many applications. Only candidates who follow instructions, take initiative, and show intention will be considered seriously.

If you want a higher chance of securing this role, you must complete both steps below:

✅ Step 1: Complete the Application Form

• Answer all questions fully and honestly
• Use this opportunity to show how you think, work, and take responsibility

🎥 Step 2: Submit a Short Video (2–3 Minutes)

Email a short video introduction to adminapplications@sewandgrow.co.za

In your video, clearly cover:

• Who you are
• The type of applicant you believe you are (admin-driven, sales-motivated, growth-oriented, etc.)
• Why this role suits your skills, work ethic, and goals
• How you approach responsibility, learning, and earning potential
• N.B. Use the SAME email as you shared in the application form so that we can connect your application to your standout application
• Use the subject: Standout Application: Admin & Sales Support – [Full Name]

This video helps us assess your communication, confidence, initiative, and seriousness — things a CV cannot show.